The Winners of the 2008 Customer Innovation Awards program were announced at G-Force Berlin on May 21, 2008. Genesys will begin accepting nominations for the fourth annual Customer Innovation Awards program in November 2008.
These awards recognize companies from around the world who deliver outstanding customer service. This year's theme is to recognize companies that provide excellent customer service through the innovative use of technology in highly dynamic environments.
Genesys accepts nominations from any customer, partner, or other individual (including Genesys employees) who want to nominate a company, government agency, or educational institution for recognition.
Each nominee is assessed on four key criteria to assess how closely they come to delivering excellent customer service through the innovative use of technology in highly dynamic environments. This includes:
- Innovating in a dynamic and challenging environment
- Optimizing service via technology and business processes
- Improving the overall customer experience
- Leveraging contact centers and customer service strategically
A short-list of finalists is invited to make presentations to an independent judging panel. The judging panel consists of a group of industry experts and top-ranked analysts who specialize in customer service. Semi-finalists for the 2008 Customer Innovation Awards were required to make presentations to the independent judging panel at the following events:
Genesys Analyst Conference, January 24-25, 2008
San Francisco, California, USA
Alcatel-Lucent Enterprise Forum, February, 2008
Paris, France
Awards are presented at the regional G-Force events. The awards are modeled after the Michelin guide restaurant ratings and are based on the level of excellence the customer achieved and the degree of difficulty. Our goal is to recognize each of the most innovative and dedicated customer service organizations by honoring them at a Genesys G-Force event, special regional events, and via press releases or similar announcements.
2008 Finalists
AT&T
Belgacom
BT
Lekane
Philip Morris International
Sky
Stream Energy
Unicredit
2007 Finalists
FinecoBank
iiNet
Ladbrokes plc
Scotiabank
Yahoo! Inc
Aeroplan
AXTEL S.A.B. de C.V
Eircom
Houston 311
Nomura Securities Co
SalesForce Australia
T-Mobile Germany
United Airlines
2006 Finalists
Carta Si
ANZ Bank
AT&T
Centro de Servizi Montedomini
Groupama
Swedbank
Vanguard
Wells Fargo
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