Technology

In recent years technology companies have rapidly expanded their customer base as new and innovative products and services have come onto the market. In the wake of this expansion, technology companies are now challenged to provide customer service on a large scale. At the same time, customers have become more demanding, requiring not only innovative product capabilities but also competent and convenient support and service. The technology companies that are able to meet this challenge will reap the benefits of a loyal customer base that is receptive to product cross-selling and up-selling.

Genesys is the established market leader in delivering comprehensive and technically innovative contact center solutions to the enterprise.

Leading Technology companies such as Microsoft, Sun Microsystems CSG Systems and Adobe answers the call with Genesys.

• 5 of the world’s 5 largest computer services and software companies
• 8 of the world’s 10 largest computer equipment manufacturers
• 11 of the 20 world’s largest electronics wholesalers, including 4 of the top 5
• The world’s leading: software company, computer manufacturer, electronics wholesaler, and electronics manufacturer

See how Genesys has helped other Technology Companies

Genesys understands the need for today's technology companies to differentiate themselves through an integrated customer service approach:

• Deregulation and globalization have increased the level of competition in the marketplace. Pressure to improve profit margins and operational efficiencies is constant.
• To win and keep customers, firms must differentiate themselves through exceptional customer service. Merely offering a low cost product or service is no longer enough.
• Disparate infrastructures created by mergers and acquisitions can restrict access to critical analytics and management information.

As a critical touch point between you and your customer, the contact center has the potential to build brand awareness, enhance customer loyalty and generate revenues. An integrated contact center software solution can provide the following benefits to technology companies:

• Improved customer service and lower operational costs through a standardized customer experience offered over multiple channels (Web, email, voice)
• Reduced cost of handling routine customer inquiries through sophisticated voice self-service applications
• Increased cross-selling success through technology that segments customers by value and routes them to specialized sales agents who work from scripts customized to the sales and customer type.

See how Genesys has helped other Technology Companies