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System Consultant for Genesys Voice Platform (GCP7-CVP)
Overview \| Recommended Preparatory Track \| Skill Set Objectives	Next Steps
Designed primarily for consultants, system administrators and approved subcontractors worldwide that assist Genesys partners and customers in planning, installation and configuration of Genesys GVP solutions. This certification validates the candidate's comprehensive understanding of the Genesys Voice Platform solution components related to voice platform interactions. A Genesys Certified Professional 7 – System Consultant for the Voice Platform is recognized as having achieved a foundation knowledge in implementation procedures, basic troubleshooting and maintenance of the Genesys voice platform products. Recommended Preparatory Track for GCP7-CVP In order to achieve the GCP7-CVP designation, candidates must pass a rigorous certification exam which tests mastery and understanding of the solutions and skill-sets specified below. Genesys University highly recommends that candidates seeking certification follow the certification preparatory track shown below. The preparatory track, coupled with hands-on experience will increase the probability of passing the exam. Course descriptions are linked from the diagram. Genesys Voice Platform Overview 7 GVO 7 - 1 day Genesys Voice Platform: Installation and Configuration 7 GVI 7 - 4 days Click on the course to read the description. The GCP7 - CVP exam topics are organized into ten topic categories with descriptions of the corresponding knowledge and skillsets that represent the tasks required by a System Consultant when installing, implementing and supporting a Genesys Voice Platform solution. These knowledge and skillsets might be obtained from the training courses, a sales presentation, reading technical documentation or working with GVP at a foundation level. 1. GVP Architecture and Product Overview This includes the ability to describe the Genesys Voice Platform architecture and to provide an overview of what the GVP platform can do. Overview of GVP architecture Overview of GVP network architecture Functions of the Element Management Provisioning System (EMPS) Describe the functions of the Voice Communication Server (VCS) and IP Communication Server (IPCS) Describe High Availability Overview of Genesys Studio Overview of how Genesys uses VXML and which VoiceXML specification version is supported 2. GVP Deployment Planning This includes the ability to explain single-tenancy as well as multi-tenancy deployment requirements and also includes the ability to consider CIM/Routing and Outbound Integration features when deploying GVP. List the items to consider when determining a GVP deployment Describe GVP deployment options Identify specifics to meet sizing and architecture considerations Explain what caching is used for and what is cached Overview of CIM, Routing and Outbound integration as it pertains to deployment planning VCS component behavior with in-front and behind switch configurations 3. GVP Components This includes the ability to identify and describe the GVP components and their functions. Describe the primary GVP components and their functions: GDT VCS IPCS IPCM EMS EMPS GVP Portal Familiarity with supported Third Party components Describe the GVP Call Session Flow Describe the core telephony and advanced features Describe the LDAP Database as used by GVP 4. GVP Installation and Configuration Knowledge and skillsets that demonstrate the ability to perform a basic installation and to set options that affect how GVP components behave. Using the GDT Identify the MRCP supported vendors Describe installation requirements and reminders Voice Communication Server (VCS) Installation and Configuration IP Communication Server (IPCS) Installation and Configuration Identify the IP Call Manager components and what they manage or control Familiarity with the function of the SIP Session Manager and SIP Messaging Describe how to perform a basic GVP installation validation Describe how to use the GVP Deployment Tool (GDT) to install GVP for single-tenancy Explain differences between a single-tenant and multi-tenant deployment Describe default configurations 5. GVP Integration Knowledge and skillsets that demonstrate the ability to describe how GVP interfaces with other Genesys products through Genesys Framework. Overview of CIM Integration IVR Interface Components GVP Communication with IVR Server Communication with IVR Server Client now called Genesys Queue Adapter (GQA) Which tags are sent by the IVR Server Client to IVR Server and when Interaction with Universal Routing Service (URS) Overview of GVP and SIP Server Proactive Notification GVP Outbound Notification Manager (OBN) and Outbound Contact System (OCS) Overview of Virtual Hold Technology (VHT) 6. Outbound Calling Knowledge and skillsets that demonstrate how to use GVP for outbound calling Overview of Outbound Calling Features Overview of Interaction with Outbound Contact System (OCS) 7. EMPS Architecture and Provisioning Knowledge and skillsets that demonstrate the ability to install and configure GVP components for Describe the EMPS architecture Overview of the LDAP Database Describe how to install the Element Management Provisioning Server (EMPS) Accessing EMPS Identify requirements for provisioning the IVR Profile Adding new profile requirements Describe application provisioning 8. GVP Reporting GVP Reporting includes the ability to provide an overview of the GVP reporting options available for GVP. Identify GVP Reporting Options (Voice Application Reporter) Describe VAR architecture at a high level (such as what databases are supported) High level overview of Info Mart and its integration with GVP 9. GVP Log Analysis GVP Log Analysis includes understanding GVP internal logging and how to read GVP logs. Describe GVP component process log files Identify GVP log file mechanics Describe logging levels Setting custom logging levels 10. GVP Monitoring and Troubleshooting Techniques GVP Monitoring and troubleshooting techniques include the knowledge and skillsets that demonstrate the ability to identify, diagnose, and resolve problems with Genesys components in production. This differs from "Installation validation" in that it may show the deeper and/or broader understanding of Genesys that comes with working with the product six months or more. Identify and describe the status or behavior of a GVP component including: IVR Server Client Bandwidth Manager EMS Launcher Events Collector Login Server Call Status and Network Monitors OBN Manager Using the Element Management System (EMS) GUI to monitor a VCS Click on the course to read the description.	Contact Options Genesys University Certification Related Links Certification Exam Register for this certification exam through Prometric and become a Genesys Certified Professional. Relevant Resources Certification Program Guide Get the latest news and exclusive offers from Genesys University.[PDF] Training Demo From on the screen to on the job - Workforce Management Computer-Based Training Demo. [FLASH] GCP7-CIV Study Guide Review logistics and hints to prepare for the System Consultant for Inbound Voice (CIV) certification exam. [PDF] GCP7-DIV Study Guide Review logistics and hints to prepare for the Developer for Inbound Voice Routing (DIV) certification exam. [PDF] GCP7-CVP Study Guide Review logistics and hints to prepare for the System Consultant for Genesys Voice Platform(CVP) certification exam. [PDF] Curriculum Guide & Catalogue Curriculum Guide Learn about the opportunities available through training. [PDF] Worldwide Training Catalogue A complete guide to training courses and resources available for your contact center team. [PDF] OPT-IN Subscribe Now Receive valuable Genesys University materials and special offers by opting-in.